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Terms & Conditions

Please find our terms & conditions below.

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Terms and Conditions

Renova Hair Limited

Last updated: 1st January 2025

1. Introduction

Welcome to Renova Hair Limited. We are a hair clinic providing surgical and non-surgical treatments for hair restoration. By booking an appointment or using our services, you agree to these terms and conditions.

2. Definitions

  1. Company: Renova Hair Limited
  2. Client: Any individual using our services
  3. Treatment: Any surgical or non-surgical procedure provided by Renova Hair Limited
  4. Consultation: An initial assessment to determine suitability for treatment

3. Appointments and Consultations

  1. All consultations are subject to availability and may require a non-refundable deposit.
  2. Clients must provide accurate medical history and disclose any relevant health conditions.
  3. Renova Hair Limited reserves the right to refuse treatment based on medical assessment.

4. Payments and Cancellations

  1. A deposit may be required to secure an appointment.
  2. Full payment for treatments must be made as per the agreed schedule.
  3. Cancellations made less than 48 hours before an appointment may result in the loss of the deposit or a cancellation fee.
  4. Refunds will be processed at the discretion of Renova Hair Limited, depending on circumstances.

5. Treatment Terms

  1. Results vary from person to person and are not guaranteed.
  2. Clients must follow all pre- and post-treatment instructions provided by Renova Hair Limited.
  3. Renova Hair Limited is not liable for adverse reactions due to failure to follow aftercare advice.
  4. Any concerns following treatment should be reported immediately to our clinic.

6. Liability and Disclaimer

  1. While we take every precaution to ensure safe and effective treatment, Renova Hair Limited cannot be held responsible for unforeseen complications.
  2. The clinic holds appropriate insurance, but clients accept treatment at their own risk.
  3. We do not offer refunds based on dissatisfaction with treatment results.

7. Confidentiality and Data Protection

  1. We comply with UK GDPR and Data Protection laws.
  2. Client records are kept confidential and only shared with relevant medical professionals when necessary.
  3. Personal data will not be shared with third parties without consent unless required by law.

8. Complaints Procedure

  1. Any complaints should be made in writing to Renova Hair Limited within 14 days of treatment.
  2. We will aim to resolve complaints in a professional and timely manner.

9. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

10. Amendments

Renova Hair Limited reserves the right to update this term at any time. The latest version will be available on our website.

By booking an appointment or undergoing treatment, you confirm that you have read, understood, and agreed to these terms and conditions.

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