Introduction
At Renova Hair, we are committed to protecting the privacy and security of our patients’ personal information. This Privacy Notice outlines the types of personal data we collect, how we use and protect it, and your rights regarding your information. This notice is in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Information We Collect
We may collect and process the following types of personal data:

Personal Identification Information:
Name, address, date of birth, contact details (phone number, email address).
Medical Information:
Health records, medical history, treatment details, diagnostic information.
Financial Information:
Payment details, insurance information.
Technical Data:
IP address, browser type, and other information collected through cookies and similar technologies when you visit our website.

How We Use Your Information
We use the information we collect for the following purposes:

Healthcare Services:
To provide hair restoration treatments and related healthcare services.
Administrative Purposes:
To manage your treatment, including appointments, billing, and communication.
Compliance:
To comply with legal and regulatory requirements.
Improvement of Services:
To improve our services, including through patient feedback and research (with anonymised data).
Marketing:
To inform you about services, health tips, and clinic updates (with your consent).

Legal Basis for Processing
We process your personal data based on the following legal grounds:

Consent:
When you have given your explicit consent for specific purposes.
Contract:
To fulfil our contractual obligations to you.
Legal Obligation:
To comply with legal and regulatory requirements.
Legitimate Interests:
For our legitimate interests, provided these are not overridden by your rights and interests.

Data Sharing and Disclosure
We may share your personal data with:

Finance Companies:
If you choose to make a purchase from us using a loan, we will share your information with lenders with whom we have a relationship.  We will only do this with your consent. If you decide to proceed with a loan application, we will share your information with the relevant lender for the purpose of introducing you to their loan product(s). You should refer to your lender’s privacy notice for information on how they process your data.

Healthcare Providers:
Doctors, nurses, and other healthcare professionals involved in your care.
Service Providers:
Third-party vendors who provide administrative, technical, or professional services.
Regulatory Authorities:
Government bodies and regulators as required by law.
Insurance Companies:
For payment and billing purposes.
Other Parties:
With your explicit consent or as necessary to protect your vital interests.

Data Security
We implement robust security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes physical, technical, and administrative safeguards.

Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Notice, or as required by law. When your information is no longer needed, we will securely dispose of it.

Your Rights
Under the GDPR and Data Protection Act 2018, you have the following rights regarding your personal data:

Access:
Request access to your personal data and obtain a copy.
Correction:
Request correction of inaccurate or incomplete data.
Deletion:
Request deletion of your data, subject to legal and regulatory obligations.
Restriction:
Request restriction of processing under certain circumstances.
Data Portability:
Request transfer of your data to another service provider.
Objection:
Object to processing based on legitimate interests or direct marketing.

Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email.

Contact Us
If you have any questions or concerns about this Privacy Notice or our data practices, please contact us.

Renova Hair
28a Main St, Garforth, Leeds LS25 1AA

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk