Privacy Policy – Renova Hair
Introduction
At Renova Hair, we take your privacy seriously. We’re committed to protecting your personal information and keeping it secure. This Privacy Policy explains what data we collect, how we use it, how we protect it, and what rights you have. Our practices comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Information We Collect
We may collect and store the following types of personal information:
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Personal Details: Your name, address, date of birth, phone number, and email address.
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Medical Information: Health records, treatment history, and relevant medical details.
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Payment Information: Payment method and, where applicable, insurance details.
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Technical Data: IP address, browser type, and information collected via cookies when you visit our website.
How We Use Your Information
We use your personal data for the following reasons:
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To provide care: Delivering hair restoration treatments and related services.
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To manage your account: Handling appointments, billing, and communication.
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To meet legal requirements: Ensuring we comply with regulatory responsibilities.
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To improve our services: Using feedback (in anonymous form) for research and development.
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To keep you informed: Sending updates, health tips, or promotional messages—but only with your consent.
Our Legal Basis for Processing Data
We only use your information when we have a lawful reason to do so. These include:
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Consent: When you clearly agree to a specific use of your data.
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Contract: When we need the data to provide you with services.
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Legal obligation: When required to comply with the law.
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Legitimate interest: When we have a valid reason that does not override your rights.
When We Share Your Data
We may share your information with trusted third parties, but only when necessary:
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Finance companies: If you apply for a loan through us, we’ll only share your details with lenders you’ve agreed to engage with. You should read their privacy notice to understand how they process your data.
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Healthcare professionals: Doctors, nurses, and other experts involved in your care.
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Service providers: Admin or tech providers who help run our business securely and efficiently.
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Regulators and government authorities: When required by law.
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Insurance companies: To process payments or verify eligibility.
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Other parties: Only with your explicit consent or if necessary to protect your safety.
How We Keep Your Data Safe
We use strong security measures to keep your personal data safe. This includes physical safeguards (like secure storage), technical protections (like encryption), and strict access controls.
How Long We Keep Your Data
We keep your information only for as long as needed—either to provide our services or to meet legal requirements. When it’s no longer required, we dispose of it securely.
Your Data Rights
You have clear rights under data protection law, including:
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Access: You can ask for a copy of the personal data we hold.
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Correction: You can request changes if your data is wrong or incomplete.
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Deletion: You can ask us to delete your data (where allowed by law).
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Restriction: You can ask us to limit how we use your data in certain cases.
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Data Portability: You can ask for your data in a format you can take elsewhere.
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Objection: You can object to the use of your data for marketing or certain other purposes.
Changes to This Policy
We may update this privacy policy from time to time. We’ll post any changes on our website and notify you directly if they are significant.
How to Contact Us
If you have questions or concerns about how we use your data, please get in touch:
Renova Hair
28a Main Street, Garforth, Leeds LS25 1AA
How to Complain
If you’re unhappy with how we’ve handled your data, you can also contact the Information Commissioner’s Office (ICO):
ICO Contact Details:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
www.ico.org.uk
